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Vancouver Island Retail Ownership

  • Service: Full Service Commercial Property Management
  • Size: 1 Building
  • Asset: Retail Strip Centre

Overview

This ownership group holds a retail strip centre located on Vancouver Island, alongside a smaller portfolio of residential single-unit rentals. Their priority has been to maintain consistent building performance, support tenant stability, and ensure the property is professionally managed while allowing ownership to remain hands-off in day-to-day operations.

The Opportunity

The ownership required a property management partner who could take full responsibility for:

  • Day-to-day operations of a retail strip centre
  • Tenant coordination and communication
  • Financial oversight and reporting
  • Maintenance management and vendor coordination

In addition, ownership benefited from flexible advisory support for their residential rental units as needed.
With a geographically distinct asset and a mix of operational needs, the solution required responsive service and dependable execution.

Our Approach

Custom Realty provided a full-service, hands-on management solution, tailored to the needs of the property

Retail Tenant Management

Supporting tenant relationships to ensure consistent occupancy and smooth day-to-day operations.

Operational Oversight

Managing the building’s ongoing operational needs to maintain performance and presentation.

Financial Reporting

Providing clear and reliable reporting to keep ownership informed and aligned on asset performance.

Maintenance Coordination

Overseeing routine and ongoing maintenance, including coordination with local contractors and service providers.

Flexible Portfolio Support

Offering additional guidance and support for the owner’s residential rental properties when needed.

The Result

Through a consistent and responsive management approach, Custom Realty has helped ownership:

  • Maintain stable operations at the retail strip centre
  • Ensure tenants are supported and property standards are upheld
  • Streamline communication and decision-making
  • Reduce hands-on involvement for ownership
  • Provide confidence across both commercial and residential holdings

“We have relied on Custom Realty to support the management of our retail property, as well as provide guidance on our residential rentals when needed. Their team has been responsive, professional, and consistent in handling operations and tenant matters. We would recommend their services to other property owners.”